At Wortal, we strive to provide quality software (hereinafter termed Software or products) as envisaging speedy, reliable, and affordable solutions helping in your business and professional life. We also aim to provide you customized affordable pre & post sales, ancillary services (hereinafter termed as services). There are a number of options available in the market, we appreciate and thank you for giving us your business. We have developed this policy that describes what we will do should we fail to meet your expectations or if your expectations are out of our scope.
Refund Policy for Software
Annual Subscriptions.
If at any time during your first month of using our software, you are dissatisfied, please let us know your concern. We will do our best to address your concern, provide an available solution, work around or give a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service with limited access.
Return in case of discontinuing/break/alteration of any functionality
We want you to be happy with our service throughout your entire contract and not only for the first 30 days. So we go beyond that, if at any time during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, please notify us immediately. If we fail to address it in a timely manner to your satisfaction, we will offer you a PRORATED REFUND for the remaining contract.
Return in case of customization of any product
As you know, we are a web-based software company and products are standard on global-basis. However, in some cases, based on your requirement we may have to do customization development of some features specific to your needs. We may have to charge additional fees for the customization over and above the standard price. Upon your acceptance to the customization, our deliverables are completed. In such cases we will not be able to process any refund.
Auto-Renewal.
For your convenience, your subscriptions will auto-renew until you cancel the product. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to you with the payment mode you opted for. Products will only be renewed upon the receipt of the payment. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
We know that in some cases customers forget to cancel a service/product and they no longer want to continue, until it has already been charged. In such cases you can contact us for the cancellation of business days of the renewal of the product and we will still process your cancellation and give you a FULL REFUND.
Exception to our Refund Policy
Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Wortal CRM due to a violation of our Terms of Service.
If you have any questions, please e-mail at hello@wortal.co
Grievance Officer
Name: | Divya Jindal |
Email: | |
Address: | 602, 6th Floor, 21st Century Business Centre, Ring Road, Surat-395002 |
In order to enable us to efficiently address your grievance/complaint, please include the below information while writing to us:Name of the product, Expiry Date, Amount paid & sales Agent nameDescription and nature of complaint. Date and Time (if any)Your name and contact details.Please note that if any of the essential facts are missing, Wortal will be unable to investigate the complaint/grievance. Wortal makes no warranty or promise that any objectionable content will be removed or corrected to your satisfaction. All content complaints will be resolved in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. |
