Whatsapp Marketing
Stay updated with automatic WhatsApp alerts for every new lead and task. Each new lead receives a quick, personalized message from you to start the conversation. You can also run marketing campaigns straight from the app, making it easy to share updates and offers. It’s a simple way to stay organized, connect with people instantly, and grow your business.
Verified Whatsapp API
We’ll take care of the entire process, from getting your WhatsApp number approved with Meta to fully integrating it with the CRM software. This integration allows you to manage and send WhatsApp messages directly from the CRM, making it easier to engage with leads and customers, which will ease your marketing efforts.
Create Template
You can create multiple message templates in the CRM as per your business needs and use them instantly whenever required. These templates can be organized into different groups based on their type, making it easy to find and send the right message at the right time. Whether it's for marketing, customer support, or sales, having pre-designed templates ready to go saves time and ensures consistency in your communication.
Create Campaigns
You can create and manage WhatsApp marketing campaigns directly from the CRM, allowing you to run them in real-time or schedule them for a later time, based on your preference. This flexibility makes it easy to plan and execute campaigns at the perfect moment. Additionally, you'll receive detailed reports on the performance of each campaign, giving you insights into engagement, reach, and effectiveness.
Create Auto Replies
You can create automated chat flows in the CRM that guide your audience step by step, providing instructions and information as needed. These flows can be used in campaigns to send targeted marketing messages, engage with your audience, or deliver important details without any manual effort.
Whatsapp Automations
Our WhatsApp CRM offers complete flexibility to set up automations tailored to your business needs. You can define trigger points, such as specific actions or events, to automatically send messages when those triggers occur. Whether it's a welcome message, follow-up, or reminder, you can automate it all to enhance efficiency and engagement.
24/7 Availability
You can set up a bot in the CRM that ensures your business has a 24/7 presence, providing constant support to your customers. Whether your executives are available or not, the bot will automatically respond to customer inquiries at any time of day or night. This guarantees that customers always receive timely responses, improving their experience and maintaining engagement, even when your team is offline.
Frequently Asked Questions
Everything you need to know about the Wortal CRM.
What is WhatsApp Marketing in CRM?
WhatsApp Marketing in CRM is the use of WhatsApp to send personalized messages, updates, and promotions directly to customers. By integrating WhatsApp with a CRM system, businesses can manage customer conversations, track responses, and automate messages. This helps build stronger relationships with customers by reaching them on a platform they use daily. It’s an effective way to keep customers informed and engaged.
How does WhatsApp Marketing in CRM help businesses?
It allows businesses to communicate quickly and directly with customers, often leading to higher response rates than emails. The CRM integration helps organize messages, schedule follow-ups, and keep track of conversations. This approach saves time and improves customer satisfaction. It also makes it easy to personalize messages for a better customer experience.
Can I automate messages on WhatsApp through CRM?
Yes, many CRM systems with WhatsApp integration let you set up automated messages, such as welcome messages, order confirmations, and follow-ups. These automations save time and ensure customers get timely responses. Automated messages can also be personalized for each customer. This helps create a consistent communication experience.
Is WhatsApp Marketing in CRM secure?
What types of messages can I send using WhatsApp in CRM?
You can send a variety of messages, including promotions, reminders, order updates, and customer support responses. CRMs allow for multimedia messages, so you can share images, videos, and documents easily. This versatility helps enhance customer engagement. Sending rich content makes communication more interactive and informative.
How can WhatsApp Marketing improve customer engagement?
WhatsApp marketing lets businesses communicate in a more direct, personal way, which customers appreciate. By reaching customers on a popular platform, businesses can respond faster to inquiries and provide timely updates. This leads to higher engagement and satisfaction. Real-time messaging also allows for immediate customer support.
Do I need customer consent for WhatsApp Marketing in CRM?
Yes, it’s important to get customer consent before sending marketing messages on WhatsApp to comply with privacy laws. Many CRM systems have features to track and manage customer permissions. Obtaining consent ensures that messages are well-received and comply with regulations. This practice helps build a positive relationship with customers.
